Refund & Return Policy

Last Updated: 13/08/2026

At BOUGIE FLORAI PRIVATE LIMITED, we aim to provide our customers with a reliable and satisfactory shopping experience. This Refund & Return Policy explains the circumstances under which products purchased from our website may be eligible for return, replacement, exchange, cancellation, or refund.

Our online store offers a range of specialty retail and gifting products intended for personal use, celebrations, occasions, and everyday needs.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

1. Return Eligibility

A customer may request a return or replacement in situations where:

  • The product arrives damaged during transportation.

  • The product has a manufacturing or functional defect.

  • An incorrect product has been delivered.

  • The order is incomplete or essential components are missing.

  • The product received materially differs from the product ordered.

Return or replacement requests must generally be submitted within 7 calendar days from the date of delivery.

Requests submitted after the applicable return period may not be accepted.

2. Personalized or Customized Products

If any products are customized or personalized according to customer-provided information, they are specially prepared for the individual order.

Therefore:

  • Customized products generally cannot be returned or exchanged simply because the customer has changed their mind.

  • A customized product may be eligible for replacement or refund if it arrives damaged, defective, incorrectly produced, or incorrectly customized due to an error attributable to us.

  • Customers are responsible for checking the accuracy of names, text, dates, messages, designs, images, sizes, and other information submitted for customization.

Minor variations in color, positioning, font appearance, texture, or product appearance caused by manufacturing processes, photography, display settings, or individual device screens will not normally be treated as defects.

3. Items Generally Not Eligible for Return

Returns or refunds may not be accepted for:

  • Personalized or customized products, except where the product is damaged, defective, or incorrectly produced.

  • Products damaged through misuse, negligence, improper storage, or improper handling.

  • Products that have been used, altered, modified, or tampered with after delivery.

  • Products returned without original packaging, accessories, tags, or other components where applicable.

  • Gift cards, vouchers, promotional products, or similar items.

  • Products specifically identified as “Non-Returnable” on the relevant product page.

  • Return requests submitted after the applicable return window.

4. How to Submit a Return Request

To request a return, replacement, or refund:

  1. Contact our customer support team within the applicable return period.

  2. Provide your order number and registered contact details.

  3. Clearly explain the reason for the return request.

  4. Provide photographs or videos showing the product and the reported issue when requested.

  5. Wait for confirmation from our customer support team before dispatching any product.

Products sent back without prior return authorization may not be accepted.

5. Return Procedure

After a return request is reviewed and approved:

  • We may arrange a reverse pickup through our delivery partner where the service is available; or

  • We may provide instructions for the customer to ship the product back.

The returned product should, where reasonably possible:

  • Be securely packaged to prevent additional damage.

  • Include its original packaging.

  • Include applicable tags, accessories, manuals, or other components.

  • Be accompanied by the relevant invoice or order details.

For products reported as damaged or defective, customers should preserve the product and packaging until the return process has been completed.

6. Product Inspection

Returned products may undergo an inspection before a refund, replacement, or exchange is approved.

Following inspection:

  • Eligible returns may be approved for replacement, exchange, or refund.

  • Products that do not satisfy the applicable return conditions may be rejected.

  • If a return is rejected, the product may be sent back to the customer, where applicable.

All decisions will remain subject to applicable consumer protection laws and regulations.

7. Refunds

Where a refund is approved:

  • The refund will normally be issued to the original payment method used for the order.

  • Refund processing will generally begin within 3–5 business days after approval.

  • The time taken for the amount to appear in the customer’s account may vary depending on the bank, payment gateway, card issuer, or UPI/payment service provider.

Delivery or shipping charges may not be refundable in certain circumstances.

However, where the return is caused by an error attributable to BOUGIE FLORAI PRIVATE LIMITED, such as delivery of a wrong, damaged, defective, or materially incorrect product, applicable shipping charges may be refunded or otherwise handled appropriately.

8. Replacement or Exchange

Depending on the circumstances, we may offer a replacement or exchange instead of a refund.

Replacement or exchange requests are subject to:

  • Verification and approval of the return request.

  • Product inspection where applicable.

  • Availability of the requested replacement product.

If the same product is unavailable, we may offer an alternative solution or process an eligible refund in accordance with this Policy.

9. Order Cancellation

Customers may request cancellation before an order has entered processing, packing, customization, or dispatch.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

Where a cancellation is approved, the applicable refund will generally be initiated to the original payment method within 5–7 business days, subject to payment provider processing times.

Customized or personalized orders may not be cancelled after customization or production has commenced.

10. Product Warranty

Unless specifically stated on the applicable product page, most specialty retail, gifting, decorative, and lifestyle products sold through our website do not carry an additional manufacturer warranty.

Where a product includes a manufacturer’s warranty:

  • The warranty will be subject to the manufacturer’s applicable terms.

  • Warranty duration and coverage may vary by product.

  • Customers may be required to contact the manufacturer or authorized service provider for warranty claims.

BOUGIE FLORAI PRIVATE LIMITED does not provide an additional warranty unless expressly stated on the relevant product listing or accompanying documentation.

11. Return Shipping

Responsibility for return shipping costs will depend on the reason for the return.

Damaged, Defective, Incorrect, or Incomplete Products

Where the return is due to a damaged, defective, incorrect, or incomplete product attributable to our fulfillment or delivery process, BOUGIE FLORAI PRIVATE LIMITED will generally arrange or bear the applicable return shipping cost.

Other Approved Returns

Where a return is approved for another reason, the customer may be responsible for return shipping charges. Any applicable return shipping cost may be deducted from the refund amount where permitted and communicated to the customer.

12. Circumstances Where Returns May Be Rejected

We may decline a return or refund request where:

  • The request is made after the applicable return period.

  • The product does not satisfy the return eligibility requirements.

  • The product has been used, altered, modified, or damaged after delivery.

  • Required photographs, videos, order information, or other supporting details are not provided.

  • The product is returned without required components or packaging where applicable.

  • There are reasonable grounds to believe the return request is fraudulent or abusive.

  • The return otherwise falls outside the terms of this Policy.

This does not limit any rights available to customers under applicable consumer protection laws.

13. Contact Us

For assistance regarding returns, refunds, replacements, exchanges, or order cancellations, please contact us using the details below:

BOUGIE FLORAI PRIVATE LIMITED

Email: info@bougieflorai.com

Phone: +91 7011633350

Registered Address:

Third Floor, Office in P-27, Flat No. 301,
Malviya Nagar, New Delhi,
South Delhi, Delhi – 110017, India

Our customer support team will review your request and provide further instructions where applicable.