Terms & Conditions

Last Updated: 13/08/2026

These Terms & Conditions (“Terms”) govern your access to and use of the website, products, and services provided by BOUGIE FLORAI PRIVATE LIMITED (“Company”, “we”, “us”, or “our”).

BOUGIE FLORAI PRIVATE LIMITED operates an online specialty retail and gifting store offering a variety of products for personal use, gifting, celebrations, and special occasions.

By accessing our website, browsing products, creating an account, or purchasing from us, you confirm that you have read and accepted these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. Eligibility to Use the Website

By using our website, you confirm that you are legally capable of entering into an agreement under applicable law.

Our website is intended primarily for individuals aged 18 years or above. Individuals below this age should use the website only with the involvement and supervision of a parent or legal guardian.

We may restrict access or refuse transactions where we reasonably believe that the applicable eligibility requirements have not been met.

2. Customer Accounts

Certain features of our website may require you to create an account.

If you register an account, you agree to:

  • Provide accurate and complete information.

  • Keep your account information updated.

  • Protect your username and password from unauthorized use.

  • Take responsibility for activity performed through your account.

  • Notify us promptly if you believe your account has been compromised.

We may suspend or terminate accounts associated with fraudulent, abusive, suspicious, or unlawful activity.

3. Products and Services

BOUGIE FLORAI PRIVATE LIMITED operates an online specialty retail platform offering products that may include gifting items, lifestyle products, decorative products, accessories, and other merchandise displayed on our website.

Product categories, descriptions, availability, specifications, and pricing may change from time to time.

We reserve the right to:

  • Add or remove products.

  • Modify product specifications.

  • Discontinue products.

  • Change product availability.

  • Update product descriptions or pricing.

Such changes may be made without prior notice.

4. Customized and Personalized Products

Where customization or personalization is offered, customers are responsible for providing accurate information.

This may include:

  • Names

  • Messages

  • Dates

  • Images

  • Designs

  • Text

  • Other personalization instructions

Customers should carefully verify all customization information before placing an order.

Once production or processing has started, personalized orders may not be cancellable or returnable due to a change of mind.

A customized product may qualify for replacement or refund where it is damaged, defective, incorrectly produced, or incorrectly customized due to an error attributable to us.

Minor differences in colors, fonts, positioning, materials, or appearance may occur due to production processes, lighting, or differences between screens and physical products.

5. Orders and Order Acceptance

Submitting an order through our website constitutes a request to purchase the selected products. An order becomes eligible for processing after applicable verification and successful payment confirmation.

All orders are subject to:

  • Product availability.

  • Successful payment.

  • Verification of order information.

  • Acceptance by BOUGIE FLORAI PRIVATE LIMITED.

We reserve the right to cancel, decline, or limit an order where necessary, including in circumstances involving:

  • Incorrect pricing or product information.

  • Product unavailability.

  • Suspicious or fraudulent transactions.

  • Unauthorized payment activity.

  • Excessive quantities or suspected resale activity.

  • Technical or system errors.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund & Return Policy.

6. Product Descriptions and Images

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information displayed on our website are accurate.

However:

  • Product photographs may be for illustrative purposes.

  • Actual colors may differ depending on the customer’s screen or device.

  • Minor variations in size, texture, packaging, or appearance may occur.

  • Product packaging may change depending on availability.

  • Customized products may differ slightly from digital previews.

Minor differences that do not materially affect the product’s functionality or description will not ordinarily be treated as defects.

7. Pricing and Payment

Product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, or other fees, where relevant, will be displayed during the purchasing process or communicated as applicable.

Customers must complete payment using the payment methods made available on our website.

Payments may be processed through authorized third-party payment providers.

For security purposes, BOUGIE FLORAI PRIVATE LIMITED does not intentionally store sensitive payment credentials such as:

  • Complete debit card information

  • Complete credit card information

  • CVV numbers

  • UPI PINs

  • Net banking passwords

An order will normally be processed only after successful payment confirmation.

8. Shipping and Delivery

Orders are delivered using available courier, logistics, and delivery partners.

Estimated delivery dates and shipping charges may vary depending on:

  • Delivery location

  • Product availability

  • Order processing time

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Events beyond our reasonable control

Customized or personalized products may require additional processing time.

Delivery estimates are not guaranteed unless expressly stated otherwise.

9. Returns, Refunds and Cancellations

Returns, refunds, replacements, exchanges, and cancellations are governed by our applicable Refund & Return Policy.

Customers should review the Refund & Return Policy before placing an order.

Certain products, particularly customized or personalized products, may have specific return restrictions.

Where a product is received damaged, defective, incorrect, or materially different from what was ordered, customers should contact us within the applicable return period and provide the requested order information and supporting photographs or videos.

10. Warranty

Unless expressly stated on a product page, most products sold through our website do not include an additional manufacturer warranty.

Where a manufacturer’s warranty applies:

  • Coverage will depend on the relevant manufacturer or supplier.

  • Warranty duration may vary by product.

  • Warranty claims may need to be handled through the manufacturer or authorized service provider.

BOUGIE FLORAI PRIVATE LIMITED does not provide an additional warranty unless specifically stated for the relevant product.

11. Acceptable Use

You agree to use our website only for lawful and legitimate purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Access another customer’s account without permission.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website security or functionality.

  • Scrape, copy, or misuse website content without authorization.

  • Submit false, misleading, or fraudulent information.

  • Use our website in a manner that could damage our business, systems, or customers.

We may restrict or terminate access where these Terms are violated.

12. Intellectual Property

Unless otherwise stated, all intellectual property displayed or used on our website belongs to BOUGIE FLORAI PRIVATE LIMITED or its applicable licensors.

This may include:

  • Company names and logos

  • Trademarks

  • Product descriptions

  • Website text

  • Photographs

  • Graphics

  • Icons

  • Website layout and design

  • Software and code

  • Other website materials

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without our prior written authorization, except where permitted by applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, BOUGIE FLORAI PRIVATE LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses resulting from:

  • Temporary website unavailability.

  • Technical failures.

  • Courier or logistics delays.

  • Product availability changes.

  • Unauthorized use of an account caused by the customer’s failure to protect account credentials.

  • Events outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable law.

Where legally permitted, our liability relating to a particular product or order will generally not exceed the amount actually paid for that product or order.

14. Third-Party Services

Our website may rely on third-party service providers for certain functions, including:

  • Payment processing

  • Courier and logistics services

  • Website hosting

  • Analytics

  • Security services

  • Communication services

  • Marketing services

  • Other technology services

Third-party providers may operate under their own terms and privacy policies.

BOUGIE FLORAI PRIVATE LIMITED is not responsible for independent third-party policies, systems, or services beyond our reasonable control.

15. Account Suspension and Termination

We may suspend, restrict, or terminate access to our website or customer accounts where reasonably necessary, including if:

  • These Terms are violated.

  • Fraudulent or suspicious activity is detected.

  • The website is being misused.

  • Required by applicable law or governmental authority.

  • Necessary to protect our customers, systems, or business.

Termination of an account does not necessarily remove obligations or rights that arose before termination.

16. Force Majeure

We will not be responsible for delays or inability to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Fire

  • Earthquakes

  • Epidemics or pandemics

  • Government restrictions

  • War or civil unrest

  • Strikes or labor disputes

  • Power outages

  • Internet or telecommunications failures

  • Transportation disruptions

  • Courier delays

  • Other unforeseen events beyond reasonable control

Where practical, we will take reasonable steps to minimize the impact of such events.

17. Customer Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BOUGIE FLORAI PRIVATE LIMITED, its directors, employees, representatives, affiliates, and service providers against claims, losses, damages, liabilities, and reasonable expenses arising from:

  • Your misuse of the website.

  • Your violation of these Terms.

  • Your violation of applicable laws.

  • Your infringement of another person’s intellectual property rights.

  • False, misleading, or unauthorized information submitted by you.

  • Unauthorized use of your account resulting from your failure to maintain account security.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or use of the website shall be subject to the jurisdiction of the competent courts in:

New Delhi, Delhi, India.

19. Changes to These Terms

We may revise these Terms & Conditions periodically to reflect:

  • Changes in our products or services.

  • Changes in business practices.

  • Changes in applicable laws.

  • Website improvements.

  • Updates to customer service procedures.

  • Other operational requirements.

Any revised version will be published on this page along with an updated “Last Updated” date.

Your continued use of the website after the revised Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Contact Information

For questions, concerns, or assistance regarding these Terms & Conditions, please contact us:

BOUGIE FLORAI PRIVATE LIMITED

Email: info@bougieflorai.com

Phone: +91 7011633350

Registered Address:

Third Floor, Office in P-27, Flat No. 301,
Malviya Nagar, New Delhi,
South Delhi, Delhi – 110017, India