Shipping Policy

Last Updated: 13/08/2026

This Shipping Policy describes how BOUGIE FLORAI PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) processes, prepares, dispatches, and delivers orders placed through our website.

Our online store offers specialty retail and gifting products, including lifestyle items, decorative products, accessories, gifts, and other merchandise available on our website.

By placing an order with us, you acknowledge and agree to the terms described in this Shipping Policy.

1. Shipping Availability

We currently provide delivery services to serviceable locations across India.

Please note:

  • Delivery availability depends on the service coverage of our logistics partners.

  • Some remote, restricted, or difficult-to-service locations may require additional delivery time.

  • We may be unable to accept orders for locations where reliable courier service is unavailable.

2. Order Processing

Once an order has been successfully placed and payment has been confirmed:

  • Orders are generally processed within 1–3 business days.

  • Orders received on weekends or public holidays will normally begin processing on the next working business day.

  • Customized or personalized products may require additional preparation time.

  • Orders may be dispatched after product availability and order information have been verified.

During festivals, promotional events, holidays, or periods of unusually high demand, processing times may take longer than usual.

3. Estimated Delivery Time

Following dispatch, orders are generally expected to reach the customer within approximately:

3–7 business days

Actual delivery time may vary based on:

  • Delivery location

  • Courier service availability

  • Product processing requirements

  • Order volume

  • Weather conditions

  • Public holidays

  • Transportation conditions

  • Other circumstances outside our reasonable control

The delivery period provided at checkout or through order communication is an estimate and should not be considered an absolute guarantee.

4. Shipping Charges

Where applicable, shipping charges may be determined based on factors such as:

  • Delivery location

  • Order value

  • Product weight

  • Package dimensions

  • Courier availability

  • Promotional offers

Any applicable shipping fee will generally be displayed during checkout before the order is confirmed.

We may occasionally offer free shipping or reduced shipping charges on selected products or orders. Such offers may be subject to specific conditions and may be modified or withdrawn at any time.

5. Personalized and Customized Orders

Where a product includes personalization or customization:

  • Production or preparation may begin after payment confirmation and approval of the customization information.

  • Customers are responsible for providing correct names, messages, dates, designs, images, or other required information.

  • Customized products may require additional processing time before dispatch.

BOUGIE FLORAI PRIVATE LIMITED will not be responsible for delays or production issues resulting from incorrect or incomplete customization information supplied by the customer.

6. Courier and Delivery Partners

We may use third-party courier and logistics companies to transport and deliver customer orders.

Before dispatch, we take reasonable steps to:

  • Process orders accurately.

  • Check products where appropriate.

  • Package products securely.

  • Provide shipment information to the assigned courier partner.

After a shipment is handed over to the courier, delivery is performed by the applicable logistics provider in accordance with its operational procedures.

7. Shipment Tracking

Once an order has been dispatched:

  • Customers may receive a shipment confirmation through email, SMS, or other available communication channels.

  • Tracking information may be provided where available.

  • Customers can use the tracking information to monitor shipment progress.

Tracking information is supplied by the relevant courier provider and may sometimes experience delays or may not display real-time shipment movement.

8. Delivery Delays

We make reasonable efforts to dispatch and deliver orders within the estimated timelines. However, delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Courier operational issues

  • High order volumes

  • Incorrect or incomplete delivery information

  • Events affecting transportation or logistics networks

If a shipment is delayed, we will provide reasonable assistance in checking its status where possible.

9. Packaging and Transit Protection

We take reasonable care when preparing and packaging orders to reduce the risk of damage during transportation.

Depending on the product, additional packaging protection may be used for:

  • Fragile products

  • Decorative items

  • Gift sets

  • Personalized products

  • Delicate accessories

  • Other products requiring additional protection

If a package appears visibly damaged at the time of delivery, customers are encouraged to document the condition of the package and product with clear photographs or videos.

10. Customer Delivery Responsibilities

Customers are responsible for providing accurate and complete delivery information, including:

  • Full recipient name

  • Complete shipping address

  • Correct PIN code

  • Active mobile number

  • Any relevant delivery instructions

We may not be responsible for delivery failures, additional delivery attempts, or delays caused by incorrect, incomplete, or outdated information provided by the customer.

11. Damaged, Incorrect, or Missing Products

If you receive:

  • A damaged product

  • A product different from what you ordered

  • Missing products or components

please contact our customer support team within 48 hours of delivery.

To help us investigate and resolve the issue, you may be asked to provide:

  • Order number

  • Photographs of the product

  • Photographs of the outer packaging

  • Videos showing the issue, where appropriate

  • A brief description of the problem

Failure to report an issue within the specified period may affect eligibility for certain remedies, subject to applicable consumer protection laws.

12. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

A delivery may fail where:

  • The recipient is unavailable.

  • The address provided is incorrect or incomplete.

  • The recipient refuses to accept the shipment.

  • The courier is unable to access the delivery location.

If a shipment is returned to us because delivery could not be completed, additional charges may apply if the customer requests the order to be dispatched again.

Any applicable charges will be communicated before re-dispatch.

13. International Shipping

At present, BOUGIE FLORAI PRIVATE LIMITED provides shipping only within India.

We currently do not offer international delivery.

14. Contact Information

For questions or assistance relating to shipping, delivery, tracking, or order dispatch, please contact us:

BOUGIE FLORAI PRIVATE LIMITED

Email: info@bougieflorai.com

Phone: +91 7011633350

Registered Address:

Third Floor, Office in P-27, Flat No. 301,
Malviya Nagar, New Delhi,
South Delhi, Delhi – 110017, India

Our customer support team will assist with shipping-related queries and provide available shipment information where applicable.